Dooney & Bourke Guarantee Information
Please note: This information is provided for your use with your Dooney & Bourke bags that you have registered with the company. Please be aware that if you do not return the yellow registration card that you receive with your Dooney & Bourke bag, you may not return the item for repair or replacement.
1. What is the Dooney & Bourke contact information if I need help?
You may call the company at 1-800-347-5000, 9am - 5pm (EST), Monday through Friday or fax 800-326-1496, 24/7. Their e-mail address is : CustServ@Dooney.com.
The following are instructions for repair and replacement of your Dooney & Bourke bag as included with the information you will receive with your purchase. You can locate further information at the Dooney website.
2. What is the Dooney & Bourke guarantee?
"If our product does not withstand the rigors of normal use within one year, we will gladly repair or replace the item free of charge. In order to be covered by our product guarantee, a customer must have filled out and returned the guarantee card that comes with each Dooney & Bourke product.
3. How does the Repair/Replacement program work?
Repairs: After the initial year covered by our guarantee, we will gladly repair any Dooney & Bourke bag or accessory that has become damaged or worn. Repair costs vary, depending on the condition of the item, but will not exceed half of the current retail price for that particular style. Once we receive an item for repair, we will inspect the item, advise you of repair costs (via mail, allow 1-2 weeks) and request your approval before any repair work takes place. If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement.
Replacements: If an item is beyond repair, or if the repair costs exceed half of the current retail price, you have the option of having it replaced. You will be offered credit for half the current retail price of that item to apply toward a replacement item of equal or greater value. We will try to accommodate all replacement requests to your full satisfaction, however, it is not our policy to replace an item from a specific collection with another item from one of the following collections/styles: watches, coats, sweaters, scarves, hats, gloves and shoes, Internet specials and the new IT collection. Please note: The original item will not be returned to you. Once you have authorized a replacement, this item will be destroyed.
Processing: To repair or replace an item please return it to the Dooney & Bourke factory. Include your name, address, and phone number (day and evening) and either insure the package by mail or use UPS. Include a description of the repair / replacement needed. Allow 1-2 weeks for a written response and 4-6 weeks time for your requested repair and / or replacement."
Dooney & Bourke, Inc.
Att: Return Department
1 Regent Street
E. Norwalk, CT / 06855
