 Domestic US Post Office. No matter where in the country you live, you can shop at Priscilla's Upscale Closet! Customers who cannot receive UPS shipments may select USPS delivery (a shipping and insurance surcharge may apply). USPS delivery is required for the following addresses: Domestic PO Boxes, APO/FPO addresses, Alaska & Hawaii and U.S. Territories via the US Post Office. Shipments to Alaska & Hawaii, Guam and Puerto Rico ship via USPS Priority Mail, all other addresses ship via USPS Parcel Post.
*Please note the transit time applies once your package leaves our warehouse.
 Canadian Shipping. All packages to Canadian customers are shipped via UPS Ground International for prompt, reliable delivery and include FREE tracking and $100 insurance. Shipping rates (excluding duties, fees, etc.) are posted with every item and multiple item discounts do apply. We do not ship to Canadian P.O. Boxes.
Duties, taxes and fees of approximately 20% of the merchandise total are collected by Priscilla's Upscale Closet during checkout and pre-paid to Canadian customs. This allows our Canadian customers to avoid costly brokerage fees and ultimately save money. NO additional money is due at delivery.
 International Shipping. Priscilla's Upscale Closet ships worldwide. All packages are shipped via UPS Air or USPS Global Priority for fast, reliable delivery and include FREE tracking and $500 insurance. Buyer is responsible for all duties, taxes, fees and observance of local customs restrictions. Rates are posted with every item and multiple item discounts do apply. We do not ship to international P.O. Boxes.
Lost Packages. For your benefit, we ship exclusively through nationally recognized parcel carriers. In the rare event that an insured package is lost or damaged during transportation, we will gladly assist you in processing your claim with the appropriate parcel carrier. To file a claim, you must contact us with the shipment information and details regarding the problem you encountered. Please note that claims apply only to insured packages. Claims for lost packages will be processed only when package tracking indicates that the package was NOT delivered correctly. Our claim limit is currently $100 per order.
Refused/Undeliverable Packages. Additional postage to cover the cost of the initial shipment, any duties or taxes and return shipping fees will be due for Priscilla's Upscale Closet to resend any packages that are returned to us by the carrier. We encourage customers to carefully review their address information during checkout and in any emails received to ensure the proper delivery of all packages. If a customer refuses to pay any duties, taxes and/or any fees on a shipment, the shipment may be abandoned with the carrier and no refunds will be issued. In the event a refused package is returned to Priscilla's Upscale Closet in original condition, a refund will be issued less shipping, return shipping and a 15% processing fee.
Please note all shipping coupons and promotional offers do expire and are subject to change without notice.
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